Refund & Cancellation Policy

Thank you for choosing Apostille My Document LLC. We strive to provide transparent and professional document authentication services. Please read this Refund & Cancellation Policy carefully before submitting your order. By placing an order with us, you agree to the terms outlined below.

1. General Refund Policy

Our goal is to ensure your satisfaction with our services. However, due to the nature of our work, which involves personalized document preparation and coordination with government agencies, strict refund guidelines apply.

• Full Refund Eligibility: If you request a cancellation before we have reviewed your documents or initiated any part of the service (including administrative setup), you are entitled to a 100% refund.
• Partial Refund: If cancellation happens after we have reviewed your documents but before submission to any government authority, a partial refund may be issued, minus a service and handling fee to cover administrative time.

2. Non-Refundable Circumstances

Once the service process has formally begun, certain fees become non-refundable to cover costs incurred by Apostille My Document LLC. Refunds will not be issued under the following circumstances:

• Service Commenced: Once we have prepared your application, notarized files, or submitted documents to any courier or government agency (State, Federal, or Embassy).
• Government & Third-Party Fees: Any fees already paid to Secretaries of State, the U.S. Department of State, foreign embassies, or shipping carriers (FedEx, UPS, USPS, DHL) are strictly non-refundable.
• Shipping Delays: We are not responsible for delays, lost packages, or failures caused by third-party shipping carriers. Shipping costs are non-refundable once the label has been generated.
• Document Rejection due to Client Error: If your documents are rejected by an issuing authority because they were incorrect, incomplete, damaged, or ineligible for apostille (e.g., wrong state, invalid signature), our service fee remains non-refundable. We will, however, assist you in resubmitting the correct documents where possible.

3. Cancellation Procedure

To request a cancellation or refund, you must contact us immediately in writing.

Email: info@apostillemydocument.com
Subject Line: CANCELLATION REQUEST - [Order Number]

Please include your full name, order number, and the reason for cancellation. We typically review and respond to refund requests within 1–3 business days. Approved refunds will be processed back to the original method of payment within 5–10 business days, depending on your bank's processing times.

4. Chargebacks and Disputes

By using our services, you agree to contact us directly to resolve any issues before initiating a chargeback with your credit card issuer or bank. Unjustified chargebacks or disputes filed for services that were performed or for non-refundable fees as outlined in this policy will be contested with full documentation of the services rendered.

5. Modifications to This Policy

Apostille My Document LLC reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to this page. It is your responsibility to review this policy periodically.